All payments adhere to the following rules and are bound when services are rendered.
Due Upon ReceiptWhen accounts are due upon receipt, the buyer is required to pay up front or immediately after services are rendered.
NET 30Accounts listed with NET 30 are due after 30 days of the completed service or 30 days after delivery of tangible goods. Please note that payment must be received within 5 business days of the 30 day mark in order to resolve the balance of the invoice. After 30 days, there is a penalty/late fee applied.
Services / Managed ITIf a customer has managed IT, email, phone, or backups with us (Cross Industries, LLC) we reserve the right to terminate the account after ninety (90) days without payment. This will result in data loss in which we (Cross Industries, LLC) are not responsible for.
Late Fees / PenaltiesPayments have a 14 day grace period. After which, a late fee is applied. Every thirty (30) days after, a 3% fee is applied until full balance is resolved. Please note that admin fees for time spent attempting to collect past due balances is also added to the past due balance after sixty (60) days. After ninety (90) days, the past due amount is then transferred to a collections agency who may request payment or report back to a credit agency. If not resolved in a satisfactory manner, the matter may be pushed to litigation.
If you have any questions about this at any time, please feel free to contact us at (843)641-7644.